Administrative Services

Client-Focused Administrative Services

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Customer Service

Commitment to complete service excellence has guided us along our journey so far, and it remains key to our culture today. From the beginning, we have focused on providing all of our customers with a level of service they deserve. Each group is assigned an analyst who stays with the group from implementation, onboarding, education to enrollment. After enrollment, we remain committed to ongoing service to ensure complete customer satisfaction.

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Implementation

Our unique implementation and renewal processes are designed to assist clients in making the best plan choices for their employees. We work closely with employers and their producer to insure a smooth implementation and renewal process each year. We are so confident that the implementation process will run smoothly, that we guarantee it with a comprehensive refund policy.

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Administrative Services

Employee Reimbursement Accounts
Plan Document Preparation
COBRA Compliance Administration

We’re Here to Support You

At csONE, we work with brokers to customize programs that provide solutions for your clients. We assess the objectives of the client, analyze the options, and make recommendations to provide you and your client a program that will deliver the highest value possible.
Since we are one of the largest insurance general agencies in New England, we have been able to create outstanding partnerships with many insurance carriers. Partnering with these carriers allows us more flexibility and choices for you and your clients. Once you and your client have decided on which plans to implement, csONE Benefit Solutions is available to attend meetings with your client, perform employee education sessions, create personalized employee enrollment materials and assist with the actual enrollment. We understand that paying attention to the details will ensure a smooth implementation and a satisfied client.

csONE Advantages

csONE administrative systems are state-of-the-art and provide a robust array of on-line capabilities and reporting. These systems also provide many automated interfaces to assist our clients in being as efficient as possible. Our staff is also available to provide training, assist with plan designs, and attend meetings.

We provide customized enrollment and summary of benefit materials

An enrollment specialist will work with the employer to educate employees about their plan(s) and assist with enrollment

We offer secure portals for employer and employees for 24/7 access to account information

Our mobile application allows employees on-the-go access to their account with their smartphone

Our Trusted Partners

Our thanks to you and your crew for all the amazing work being done to get us up and running on short notice! It is very much appreciated.
Lisa C. - Manager

Thank each of you for the hard work for our mutual client….This VB transition was well thought out and well executed and I really appreciate your hard work over a period of weeks and months. A lot goes into a carrier change, especially when it involves one on one education and this team made it as seamless as possible.
Kristen - Benefits Broker

csONE is absolutely the best to work with! Great customer service. Kudos to your team.
Mardie W. - HR Manager

I really appreciate help that csONE has provided us. I just shared at a staff meeting how helpful everyone has been, and how easy it has been to communicate with everyone! Thanks again!
Lisa C. - Manager

I want you to let you know how much I appreciate the excellent service you provided. On a day that you were scheduled to be out of work, you took my call to your cell phone regarding a distraught employee who realized she had been scammed and compromised her csONE debit card. You had the card cancelled within 5 minutes! Outstanding customer service once again. Many thanks!
Maura S. - Benefit Specialist

csONE service and competency is the best I have worked with. They are worth double the price paid to any other HRA provider. In my career, I have had to fire two other HRA providers mid-term for incompetency and csONE came to the rescue. With minimal stress they straightened out the past errors and made the process painless. I have one client who is offered free HRA services from an insurer and they insisted they stay with csONE.
Mike K. - Broker

I would absolutely recommend csONE as a TPA for any District or employer. Having gone through a full year of working with a TPA that was unable to do the job successfully, csONE has been a true breath of fresh air and relief to the District as well as all our employees.
Amadee D. - District Manager

You provide us, and all our employee’s with such great service. Thank you so much!
Missy P. - Benefits Coordinator

Wow, time flies when you are having fun. Seriously, this has been a wonderful transition for us and really appreciate all you have done to to turn a difficult situation into a positive one.
Gibson S. - Manager