Client-Focused Administrative Services
Commitment to complete service excellence has guided us along our journey so far, and it remains key to our culture today. From the beginning, we have focused on providing all of our customers with a level of service they deserve. Each group is assigned an analyst who stays with the group from implementation, onboarding, education to enrollment. After enrollment, we remain committed to ongoing service to ensure complete customer satisfaction.
Our unique implementation and renewal processes are designed to assist clients in making the best plan choices for their employees. We work closely with employers and their producer to insure a smooth implementation and renewal process each year. We are so confident that the implementation process will run smoothly, that we guarantee it with a comprehensive refund policy.
- Employee Reimbursement Accounts
- Plan Document Preparation
- COBRA Compliance Administration
We’re Here to Support You
At csONE, we work with brokers to customize programs that provide solutions for your clients. We assess the objectives of the client, analyze the options, and make recommendations to provide you and your client a program that will deliver the highest value possible.
Since we are one of the largest insurance general agencies in New England, we have been able to create outstanding partnerships with many insurance carriers. Partnering with these carriers allows us more flexibility and choices for you and your clients. Once you and your client have decided on which plans to implement, csONE Benefit Solutions is available to attend meetings with your client, perform employee education sessions, create personalized employee enrollment materials and assist with the actual enrollment. We understand that paying attention to the details will ensure a smooth implementation and a satisfied client.
csONE administrative systems are state-of-the-art and provide a robust array of on-line capabilities and reporting. These systems also provide many automated interfaces to assist our clients in being as efficient as possible. Our staff is also available to provide training, assist with plan designs, and attend meetings.
- We provide customized enrollment and summary of benefit materials
- An enrollment specialist will work with the employer to educate employees about their plan(s) and assist with enrollment
- We offer secure portals for employer and employees for 24/7 access to account information
- Our mobile application allows employees on-the-go access to their account with their smartphone