Enrollment Support

Employees having a meeting

Full Enrollment Support

Over 40 Years of Experience… Working For You! We help support the most complex plans and product offerings from our carrier partners.

We work with Employee Benefits Brokers to bring top quality products and services to your clients at competitive prices. With the value added services of benefits education, enrollment and year-round support, ensuring complete enrollment data accuracy from start to finish.

csONE Benefit Solutions enrollment and eligibility system has evolved to support the most complex plans and product offerings from our carrier partners. We’ve doubled down on the latest technology to provide both employees and employers a consolidated enrollment experience that supports all products and carriers. Our platform ensures all eligibility rules are enforced, qualifying life events are validated, and ultimately clean data is transmitted so your members can have access to their benefits when and where they need them.

Features:

  • Electronic new group installation
  • Automated group renewals
  • Underwriting and eligibility rules enforced
  • Support for a multitude of benefit and regulatory programs
  • Employee self service
  • Approval, exception handling, and audit capabilities
  • Address verification
  • Reconciliation

Our benefits and enrollment team has decades of quality service supporting Employee Brokers in New England. Our team’s extensive experience in Group, Voluntary, Worksite and Flexible Benefits administration gives us an edge in this challenging and demanding industry.


Businessmen discussing information

Some of the services we’re ready to assist you with:

  • Flexible Benefits and COBRA Compliance Administrative Support
  • Leveraging our Trusted Insurance Carrier Partnerships
  • Worksite Employee Benefits Plans
  • Customized Announcement Letters
  • Group Education Presentations
  • Personalized Employee Benefit Summaries
  • One-to-One Benefit Consultations & Enrollment Sessions
  • Benefits Administration Technology
  • Ongoing Service and Support

Enrollment Services

Announcement Letters

Personalized letters are crafted to inform employees of the upcoming enrollment meetings and of the benefits being offered.

 

Customized Educational Materials

All benefits are consolidated into concise, easy-to-read summaries. Materials include plan options and costs that are specific to each employee.

Group Meetings

Meetings are designed to review the benefits offered in a group setting and to answer any employee questions.

 

One-on-One Benefit Consultations

Our Employee Benefits Consultants will meet with each eligible employee to review their options and answer any questions. The consultant will then assist in the enrollment process.

Human Resources Assistance

We can act as an extension of the HR Department to obtain emergency contact information, updated beneficiary forms and ensure ACA forms are completed.


Ongoing Service

Billing Support

The assigned consultant provides initial payroll deduction reporting and works with the carriers to ensure billing accuracy and assistance as needed.

Claims Support

A Representative is available to assist employees with claims issues as they arise.

Annual Enrollments

Each year, the Employee Benefits Consultant will work with the employer and producer to schedule an annual enrollment. This gives all eligible employees the opportunity to meet with a benefits consultant annually to review their benefits.


You provide us, and all our employee’s with such great service. Thank you so much!
Missy P. - Benefits Coordinator
csONE is absolutely the best to work with! Great customer service. Kudos to your team.
Mardie W. - HR Manager
csONE service and competency is the best I have worked with. They are worth double the price paid to any other HRA provider. In my career, I have had to fire two other HRA providers mid-term for incompetency and csONE came to the rescue. With minimal stress they straightened out the past errors and made the process painless. I have one client who is offered free HRA services from an insurer and they insisted they stay with csONE.
Mike K. - Broker
I want you to let you know how much I appreciate the excellent service you provided.  On a day that you were scheduled to be out of work, you took my call to your cell phone regarding a distraught employee who realized she had been scammed and compromised her csONE debit card. You had the card cancelled within 5 minutes! Outstanding customer service once again. Many thanks!
Maura S. - Benefit Specialist
I really appreciate help that csONE has provided us. I just shared at a staff meeting how helpful everyone has been, and how easy it has been to communicate with everyone! Thanks again!
Lisa C. - Manager
Wow, time flies when you are having fun. Seriously, this has been a wonderful transition for us and really appreciate all you have done to to turn a difficult situation into a positive one.
Gibson S. - Manager
I would absolutely recommend csONE as a TPA for any District or employer. Having gone through a full year of working with a TPA that was unable to do the job successfully, csONE has been a true breath of fresh air and relief to the District as well as all our employees.
Amadee D. - District Manager
Our thanks to you and your crew for all the amazing work being done to get us up and running on short notice! It is very much appreciated.
Lisa C. - Manager
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